SHIPPING

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ORDER ENQUIRIES:

Please email info@anajamhome.com to place your order.

SHIPPING:

Single items or items less than 5kgs cost a flat fee of £10.  Packages over 5kgs will be calculated according to weight or volume of the order and country of delivery, we will email this cost to you on receipt of your order.

Our preferred provider is DHL.  Express international delivery is 2 – 3 days door to door.  We send packages on Tuesdays and Thursdays and will send you an email with the tracking number once shipped.

A signature is required for all deliveries. Arrangements for the receiving and collection of goods should be made by you.

Customs and duty charges on shipments are the responsibility of the client.  Please contact your local customs office for more information.

Items will only be dispatched once full payment as been received.  You will receive an email to confirm receipt of payment.  If we don’t hear from you, we will assume your goods have arrived.  If you do not receive your goods in the estimated time, please contact us so we can look into this for you.

RETURNS:

All sales of Moroccan rugs are final and we do not accept returns.

If there has been a problem with the shipment of other items please contact us within 24 hours. We will refund you with store credit, or exchange any items that are grossly misrepresented or incorrect. The item needs to be returned to us in exactly the same condition as sent and the customer is responsible for any return shipping costs.

Please note that you are responsible for all return shipping charges, except in instances where the item you received is incorrect, or damaged. 

FREIGHT DAMAGE:

We inspect every piece of merchandise before it leaves our warehouse. In the unlikely event that your merchandise is damaged in transit, please contact info@anajamhome.com as soon as possible with images that show all visible damage. Please be sure that you do not sign any delivery paperwork before inspecting. 

PAYMENT:

Payment for goods is via bank transfer to a Moroccan dirham or via paypal to a UK sterling bank account. Thank  you for shopping with Anajam Home. We hope you love your purchases.